At Sassy Nova, we're committed to delivering your order quickly, safely, and efficiently. Please review the information below to understand how your order will be processed and shipped.

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Order Processing

Once your order has been successfully placed, our fulfillment team will begin preparing your package.

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• During promotional events, holidays, or peak shopping seasons, processing times may be slightly extended.
• Once your order has been shipped, you'll receive a confirmation email with your tracking information.

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Shipping Options

We currently ship within the United States only.

Shipping options available for your order will automatically appear during checkout.

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Tracking Your Order

After your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after the carrier scans your package.

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Delivery Information

To help avoid shipping delays, please make sure your shipping address is complete and accurate before placing your order.

Sassy Nova is not responsible for delays or unsuccessful deliveries caused by:

• Incorrect or incomplete shipping information
• Failed delivery attempts
• Customer unavailability
• Carrier transportation delays
• Severe weather or other unforeseen circumstances beyond our control

Once an order enters fulfillment, shipping details generally cannot be changed.

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Shipping Restrictions

Please note the following shipping limitations:

• We currently ship within the United States only.
• We do not deliver to APO, FPO, or DPO military addresses.
• Delivery to certain remote locations may require additional transit time.

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Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our Customer Support team as soon as possible.

To help us investigate your request, please provide:

• Your order number
• Photos of the package (if damaged)
• Photos of the shipping label
• A brief description of the issue

We'll gladly work with the shipping carrier to help resolve the matter as quickly as possible.

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Returned Shipments

If a shipment is returned because it was:

• Refused by the recipient
• Left unclaimed
• Sent to an incorrect address provided by the customer

Additional shipping charges may apply before the package can be shipped again.

Where applicable, related shipping expenses may be deducted from any eligible refund.

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Business Address Notice

The address listed below is provided for business correspondence only.

Please do not send returned merchandise to this location.

If you wish to return an item, please contact our Customer Support team first to receive return authorization and the correct return instructions.

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Contact Us

Sassy Nova

Customer Support: contact@sassynova.com

Business Address:

9426 Seymour Dr
Streetsboro, OH 44241
United States

Business Address Only — Not a Return Address

If you have any questions regarding shipping, delivery, or your order, please don't hesitate to contact us. Our Customer Support team typically responds within 24–48 business hours and is always happy to assist you.